Before work begins
You are eligible for a full refund if a written refund request is received before work on your order begins. We confirm the work status and refund amount in writing.
After work begins
Eligible partial refunds are based on the unused portion of the scope and work not yet completed. We explain any deduction for completed work and provide a breakdown. Fully completed and delivered work is non-refundable, except where required by law or where we have not supplied the agreed services.
Non-refundable costs
Third-party advertising spend paid to Google or Meta, completed work, and non-recoverable third-party purchases authorized by you are not refundable by us. Third-party providers may have their own refund rules.
How to request a refund
Email info@adcdiscountllc.com with your order number, the service purchased and the reason for your request. If you do not have an order number, include your name and purchase date so we can locate the order.
Processing time
Approved refunds are returned to the original payment method within 5–10 business days. Your bank or processor may require additional time to display the credit.
Subscriptions and disputes
Cancelling a monthly package stops eligible future billing; it does not automatically refund a started service cycle. Contact us promptly if you believe a charge is incorrect. We encourage direct resolution before a chargeback, without limiting your rights to dispute a payment.